Returns & Exchanges
At Sonee Hardware, we stand behind the quality of our tools and materials. If you are not completely satisfied with your purchase, you can return or exchange eligible items within 30 days of receipt.
Verify Eligibility
Ensure your item is in its original packaging, unused, and includes all manuals and accessories to qualify for a full refund.
Initiate Request
Visit our online returns portal or contact our customer support team with your order number and proof of purchase to receive a Return Authorization.
Pack and Ship
Securely package your items and attach the provided return label, then drop off the parcel at any authorized shipping center or bring it to a Sonee Hardware retail location.
Inspection and Refund
Once our technicians inspect the returned hardware, we will process your refund to the original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing