Frequently Asked Questions
Everything you need to know about shopping with Sonee Hardware
What are your delivery options and timeframes?
We offer standard and express delivery across the region. Most orders are processed within 24 hours, with standard delivery typically taking 2-5 business days depending on your location.
What is your return and exchange policy?
If you are not satisfied with your purchase, you can return unused items in their original packaging within 30 days for a full refund or exchange. Please note that certain power tools and customized items may have specific conditions.
Do the products come with a manufacturer's warranty?
Yes, all our power tools, machinery, and electronic equipment come with a standard manufacturer's warranty. The duration and coverage depend on the specific brand and product category.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as secure online payment gateways and bank transfers for bulk commercial orders.
Can I track my order after it has been shipped?
Once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your shipment's progress in real-time.
Do you offer bulk discounts for contractors or large projects?
Absolutely. Sonee Hardware provides specialized pricing for contractors, builders, and large-scale commercial projects. Please contact our sales team directly for a customized quote.